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Payroll & Helpdesk

Features

  • Asset Management
  • Attendance Management
  • Employee Directory
  • Claims Management
  • Document Management
  • Employee Self Service
  • Helpdesk
  • Mobile App
  • Leave & Attendance
  • Leave Management
  • Onboarding & Exit
  • Payroll
  • Performance
  • Recruitment
  • Timesheet
  • Training Management
  • Travel & Outdoor

Efficient Monitoring and Tracking

Helpdesk manages the tickets raised by your employees and assigns the ticket to the right person in the team to work on it. nothing falls off the cracks. all tickets are monitored with SLA’s and alerts and esclations are raised when items are overdue.

Track Issues and Interactions

Helpdesk tracks all the issues raised by the employee from web and mobile app. these are assigned to the right person or group based on the category and sub category of the issue selected. you can track how many issues are raised for each category type.

Better and Faster Problem Resolution

Helpdesk improves your resolution time of tickets and tracks resolution. Regular reminders and auto escalations to ensure timely resolution of tickets. Prioritize tickets to decide how to allocate time and resources

Set up Helpdesk to provide mail based end to end resolution to the employee’s queries based on services
highlighted below:
1. End to End Query Resolution of the above employees.
2. Follow up with different functions for case closure.
3. Questions on Policies.
4. Incident Reduction.
5. Root Cause and Corrective Action
The online support hours for Helpdesk would be 9:30 AM to 6:30 PM IST between Monday to Friday